About Hong Seng
Once I reached China (Shanghai), I was somehow discovered by Amaris. Their passion warmed me, and I decided to become an Amaris team member. Now, working at Shanghai, life is much more challenging, work has been more interesting! Everyday there are new challenges and since working as consultant, I need to provide advice and support to our clients everyday.
As a consultant, you need to deal with different issues and topics everyday. Your every action and move counts. Amaris, at the same time, provides you with complete support whenever you need it, they always have your back.
What is the support I mentioned here? Usually it involves solving tickets, troubleshooting and finding out the root cause of incidents, dealing with both the users and the developers in order to find the ideal solutions. I need to discover what the bug is that has caused the application issues, then communicate with the right team to resolve it.
Besides, I also need to travel to different countries such as the Philippines, Indonesia, etc. and provide training whenever there are users required.
On the other hand, I also worked as site leader for Amaris. Site leader involved organising all the Amaris colleagues in my client at both the perspective of relationship and connectivity, where we would build and maintain relationships with each other and within Amaris. I was also required to participate in recruitment, provide and advise clients of suitable candidates to fill a position.
Especially when you are a site leader for Amaris, you also need to manage your colleagues working for the same client.
So what motivated me the most?
"The everyday challenges."
Everyday, there are different issues and things you need to manage. From the system bugs to the user - client relationship.
I have to manage several tasks and functions at the same time, providing daily support to the client and manage the consultants on site by assisting them with their tasks, advise them and discuss how they are feeling.
I also organize team building activities to improve each and everyone's relationship and connectivity (engagement?) with Amaris.
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